A Day in the Life of Customer Service

Posted on January 23, 2014 in More Fun by | 6 comments

Do you love solving problems?  Have you ever thought of being a personal shopper?  Would you love a job that challenges you with something new every day? Then Customer Service is for you.  Lilly’s Customer Service Center is located inside the Pink Palace.  We’re in the middle of it all: sitting right above our amazing designers, just a staircase away from the newly renovated (and ahh-mazing) print studio, and a short walk from our distribution center…where all our lovely Lillys are shipped out to you!

You see, we are not your typical Customer Service team. Every CSR (that’s Customer Service Rep in Lilly-lingo) comes from a variety of college majors and backgrounds.  We studied Fashion Design, Merchandising, Communications, Journalism, Psychology, and Spanish at a variety of colleges and we’re from all over the country…and all of this snow has some of us pretty freaked out (but we’re not naming names – call us and we might!).

At Lilly, pressing 1 won’t bring you to a specific agent for a specific question; we are all trained exactly the same and can answer any question you throw our way!  Deciding between the Sarasota Tunic and the Charlotte Tunic?  We’ve tried them both on and know how they fit.  Have a question about your payment or a credit for a return (why?!), we’ve got the answers for you.  Are you a bride looking for amazing dresses for your bridesmaids?  Give us a call, we LOVE to talk weddings.  Andrew loves helping customers find the perfect dress to WOW their date, pack for their next getaway, or impress all of their guests.

If you don’t have time to call in (1.888.PB.Lilly), just shoot us an email at and we will get back to you within 24 hours.  If you’ve got a burning question and need an answer right away, Live Chat us.  This is our newest feature that brings us back to our AOL Instant Messanger (yes, that was an AIM shoutout) roots…we just L-O-V-E it.

Lilly Pulitzer Live Chat

For us, Customer Service is more than just answering phone calls and emails from our customers, it’s about building relationships.  We get to know every department here at Lilly when we’re trying to locate that perfect dress for you in one of our stores, or find a missing button for you from our Technical Design team, or find out the status of your return in our Warehouse.  Even though our small, but mighty team of 5 (no not 20 or 30, just 5 amazing people!) don’t get to interact with our fellow Lilly Lovers face-to-face, we still get to know them better every day.  So, please continue to share your stories and pictures with us. We love to hear (and see) them and get to know you even more…

xx your friends in Customer Service


Contact Us 


1.888.PB.Lilly (725.4559)


Posted on January 23rd, 2014 at 12:36pm

I had no idea that your Customer Service team was only made up of 5 {clearly incredible} people! Loved this little behind-the-scenes sneak peak at some of the technical aspects of what makes Lilly tick on the daily. Keep up the great work!


Debra Caggiano

Posted on January 23rd, 2014 at 1:24pm

I had the pleasure to talk to Debbie after the NYC sale. She went out of her way to try to locate a dress for me that had been cancelled. Unfortunately, there was none to be had, but her helpfulness and kindness did not go unnoticed. Although, I didn’t get my dress, I did get fantastic customer service.


Jenny Jones

Posted on January 23rd, 2014 at 3:01pm

Andrew is the best! He helped me tremendously on an overnight order for an unexpected getaway!! xoxo


Karen Cox

Posted on January 24th, 2014 at 7:54am

Best customer service team ever!! xoxo



Posted on January 25th, 2014 at 10:20am

After Christmas I spoke with a young lady in Customer Service about a few gift cards I had received and she was oh-so-helpful! Working in Customer Service myself, I know how harried the after-Christmas rush can be and yet she was pleasant, happy, and sunshine-y. There was no hassle and no fuss. Keep up the good work, Lilly!


Skip Hire

Posted on July 16th, 2014 at 7:51pm

Wow, marvelous blog layout! How lpng have you been blogging for?
you made blogging look easy. The overall look of your site is excellent, as
well as the content!