We’re about halfway through our 2012 Endless Summer Sale & we thought it might be helpful to give our Lilly Lovers a quick run down on what to expect while you’re expecting your Lilly! Above are the 5 stages of Lilly sale nirvana. Assuming the site is working great *jokes at own expense* you’ll place your much-coveted dress order. Once the order is placed, you’ll arrive here:
This is the landing page you’ll see when your order is received. On it, you’ll find an order number which can be a helpful reference in tracking your order or referencing if you need to ask a follow up question to the Customer Care team. (tip: if you are a registered user & have a Lilly account, you can use this order number online to track the status of your order at all times – so when you have a moment, start an account with us!)
Soon after that, you can expect to receive an “Order Confirmation” e-mail (see below). In this e-mail, you’ll find the same order #. If you get this e-mail & have an order number than GREAT NEWS! – we received your order & are now
in the process of fulfilling it.
Congratulations! You have moved on to the next level of Lilly sale nirvana. Welcome to “Processing.” Processing can take up to 10 business days. What the heck takes 10 business days you ask?? We have to pick, wrap, kiss & ship, in the order they were received, each individual order. If you’re like so many of our customers, you may have checked out several times during the sale – that’s several boxes times what like, a gazillion?? Right… so you see where this is going…
Which brings us to the next e-mail correspondence you can expect… “Shipping confirmation.” Shell yeah! Your order HAS LEFT the Pink Palace! Shipping generally takes 3-7 business days depending where in the United States you live. If you’re our PA neighbor, consider yourself lucky- you could see it in 1-2 days! Otherwise your Lilly fate is in the hands of the Fed Ex guys.
And of course the final stage of the Lilly sale nirvana is “Received.” This is when you do a happy Lilly dance quickly followed by a fashion show (for whomever is around – if no one, then Instagram baby!) and top it off with an Oh My Gosh Lilly you are the BEST! I got my order ALREADY! Love you! comment on Facebook. (That last bit is optional).
We do hope you enjoyed our Endless Summer Sale. We were so happy to have you shop with us. The sale goes through this Saturday the 25th at 4pm ET so come back & shop with us some more & enjoy free shipping too! We love, love, love our customers and can’t wait to see you again.